To make sure your flight gets booked on time, please submit your request at least 2 weeks before your planned travel date. This gives us enough time to process and confirm your booking.

"You’ll need to carry the following documents when traveling:

Immigration document requirements can vary depending on your nationality. It's best to check directly with your deployment manager to make sure you have everything you need.

To avoid any last-minute rush, we recommend arriving at the airport at least 4 hours before your flight.

"If your flight is delayed, rescheduled, or cancelled, please do the following:

"1. If you missed the flight due to an airline delay, don’t worry — the airline or GET team will arrange a rebooking.

"For safety and security reasons, you’re not allowed to carry the following items while traveling:

It’s recommended to carry around USD 500 to 1000 for your initial expenses. Make sure to check the cash-carrying limits set by your departure and destination countries to avoid any issues at customs.

It means your application has been received and is currently being reviewed by the GET Team. They’ll check if your profile is a good match for the project you applied to and decide whether to move forward with your application.

"It means your profile didn’t match the requirements for that particular project. This can be due to various reasons such as technical fit, location preference, current geopolitical conditions, availability for deployment, and more.

No, you don’t have to pay anything to get hired by GET Global Group. If anyone contacts you claiming to be a GET representative and asks for money, it’s a scam. Please report it immediately and reach out to our Support team via the “Chat with us” option in the GET Crew App.

"An ""Application"" is what you submit when you click ""Apply Now"" on a project in the GET Crew App. It shows that you’re interested in joining that project.

Yes, you can apply on multiple projects on GET Crew App. But, it is recommended that you read the job description carefully before applying.

This status means your application is currently being reviewed by the GET team. A response is usually shared within 72 hours.

This means your profile was not shortlisted for the project. You will be notified of the specific reason via the app or email.

Application Approved means that your GET has decided to proceed with your profile for this project but that doesn't mean that you have won the project. There are various steps remaining that will be shown to you on GET Crew App and emails.

Applications Waitlisted means that GET has currently kept your profile on waitlist for this project. You will be communicated the final decision accordingly.

A bid is your day-rate at which you are willing to join the project. You receive an email to bid on a project on which you have applied once GET approves your application. Once you place a bid on a project, GET's Bidding team either rejects or approves or waitlists your bid basis other bids received from potential candidates who have equally good profile as yours.

When a bid is rejected, you are also communicated via email and mobile App, the reason for bid rejection. It is recommended that you Re-bid with a different day-rate according to the reason given to you to increase your chances of winning the project.

Re-bid button gets activated when your bid is rejected. It is a chance for you to submit a different day-rate than entered in the last bid that will increase your chances in winning the project.

Bid Approved means that you have good chances of winning the project at this rate. But it doesn't necessarily mean that you will be deployed on the project. There still are remaining steps before you get deployed on Project.

Please understand that consent letter is not an offer letter but an agreement that consultant should not back out on the approved bid ( price point) on that Project for next 30 days, the time generally required to complete set of approvals.

In case of an emergency at the client location, you should first inform the on-site Coordinator or Supervisor. You must also promptly notify the Site Manager or Account Manager.

You must immediately inform your Account Manager and provide complete details of the incident. During the SQ investigation, your full cooperation will be required.

You become eligible for the CCP (Crew Career Progression) after completing one year of service and four hitches. If you perform well during the CCP evaluation, the HR Advisor will review and discuss a revised pay rate with you.

"You should submit your appraisal form at the end of each hitch. First, have it completed and signed by your supervisor. Then, send the signed form to: appraisal@getglobalgroup.com.

Your salary will be paid according to the payment schedule mentioned in your service agreement with the company. Please refer to your agreement for specific timelines.

To update your bank account details, please complete the Bank Details Form and send it along with a recent bank statement or official bank document to getonboarding@getglobalgroup.com.

Yes, once you receive your residency visa, you must open a local bank account. You will no longer be allowed to use a bank account from your home country for salary or official transactions.

Your retention money will be released along with your full and final settlement at the time of your official exit from the company.

Payslips are issued by the 10th of each month on your email, as per company policy.

No, cash advances are not provided. You are required to carry sufficient cash from your home country to cover your initial expenses during the hitch.

No, salary payments can only be made to your personal bank account registered with the company. Transfers to family members’ accounts are not permitted.

If your salary has not been credited as per the payment cycle, please contact your HR representative. They will investigate the issue and may provide a transfer receipt or SWIFT copy to help you verify the payment with your bank.

If you notice any discrepancy in your salary, please contact your HR Advisor directly. They will review your case and assist in resolving the issue.

"You can submit your resignation only when you are off hitch. Please email your HR Advisor during this time. They will reach out to discuss your resignation and guide you through the formal process.

The notice period is based on the rotation length mentioned in your contract. For instance, if your rotation is 56 days, your notice period will also be 56 days. It will begin from the start date of your next hitch following your resignation.

If a client releases you from the project, GET will make efforts to place you in another suitable opportunity with an existing client, depending on availability and your profile.

No, you cannot shorten your rotation period unless there is a specific request from the client to do so.

Yes, an Iqama transfer is possible, but it depends on your individual case and must meet local regulations and company policies. Please contact your HR representative for case-specific guidance.

"Yes, you are covered under insurance based on your visa type:

No, your contract does not have a fixed expiry date. It remains valid until either you resign or the company decides to terminate your employment.

If you are unable to serve your notice period, you will be required to pay the equivalent amount in lieu of notice. The HR department will calculate the payable amount based on your contract terms.

If you violate the terms of your contract, you must immediately inform your HR Advisor. You are also required to submit a written explanation and apology, clearly stating the reason for the violation. Further action will be taken as per company policy.

If you need to make any changes to your contract, please reach out to your assigned HR Advisor for guidance and support with the process.

Debrief calls are conducted after you complete your hitch to confirm your next return date. During the call, you may also be asked about your timesheet in the Crew App, appraisal form, travel tickets, and any feedback or suggestions you might have.

HR will reach out to you, and you must respond to the debrief call within 5 days of completing your hitch.

If you are unable to attend, notify your HR advisor and request to reschedule it for the next available slot.

Yes, if you need further discussion, you may request a follow-up call to address any unresolved matters or feedback.

You should email your concern to hrhelpdesk@getglobalgroup.com and CC your assigned HR Advisor in the same email.

You must immediately inform your Desk Engineer or HR Advisor with the full details of the issue.

In case of an emergency, immediately inform your HR Advisor or Desk Engineer. You must also provide valid and official documentation to support your case.

You can request work or salary certifications directly from your HR Advisor.

"a. Please enter ""Food allowance"" in the description column of your timesheet for the relevant dates each month.

"a. If you do not receive a response within 2-3 days, you may escalate the issue to the next level.

On your last working day, please ensure you return all the client’s belongings, including laptops, ID cards, and any other items, to the client.

You can obtain your GET ID by contacting your HR Advisor.

GET handles all visa processing, flight bookings, and related documentation once you have been selected for a project.

"You can upload documents using the GET Crew App under the relevant category. If the specific category is not available, upload your documents under the ""Other Documents"" section in ""My Documents.""

The client is responsible for arranging your accommodation once you report to them. If the client does not provide accommodation, GET will arrange accommodation and food for you.

Common amenities include Wi-Fi, food, and access to a basic gym.

Report the issue to the Coordinator or Manager at the site. If the problem is not resolved, escalate it to the client or site coordinator.

"If on Client Site / Location - Crew members may claim food expenses when the GET Client does not provide food. Please ensure to submit with proper bills (signed approval from client) or per day limit given by respective client along with your timesheet before the end of the month.

The GET Team will contact you for an introductory call. Based on this call, a Technical Interview will be scheduled with you.

"No, you will not need to be re-interviewed except in two cases:

GET offers Oil & Gas professionals a platform to find projects with Oil & Gas companies. Consultants create and update their profiles on the GET Crew App. GET shortlists profiles and adds them to the Active Consultants Group after conducting a Technical Interview. Once added, consultants can apply for active projects on the app. Consultants can also adjust their desired day-rates to improve their chances of winning projects.

To win a project and get deployed, you first need to be added to the Active Consultant Pool of GET. After that, you gain access to apply for active projects. When you apply, you may be invited to bid and then wait for final approvals. Once all approvals are completed, you will be deployed to the project location.

No. Some projects listed on GET Crew App are for new potential consultants who can apply to request GET to assess their fit with the project.

GET evaluates candidates by reviewing resumes, conducting a short video call, and a Technical Interview. Once you successfully complete these steps, you will be added to GET’s Active Consultant Pool.

No. Receiving a consent form does not guarantee that you have won the project. The consent form is an agreement that you will not withdraw your bid (day-rate) on the project for 30 days, which is the typical time needed for approvals. Only a contract extended by HR confirms that you have won the project and will be deployed.

GET’s local logistics team arranges airport transfers, with details provided by the Crew Manager and site Manager.

Transportation options may include company shuttles, public transport, ride-sharing services, or personal vehicles, depending on the location and client arrangements.

Crew members may claim taxi expenses if the GET logistics vehicle is unavailable, but only after receiving confirmation from the Site Manager.

Taxi and logistics support is strictly for official use and requires a valid reason declaration. For personal matters, individuals are responsible for their own arrangements.

Security protocols may include ID checks, visitor badges, gate passes, and security screening. It is important to confirm specific requirements ahead of time.

You should inform your client contact or site manager immediately, providing details about the issue and an estimated resolution time.

You will be informed about your Crew Manager via email. Additionally, you can ask your Crew Manager or HR for the contact details of the Site Manager and Desk Engineer at your assigned location.

The Site Manager will provide PPE based on the requirements of your client and deployment country.

PPE is provided once every 6 months, depending on wear and tear.

First, verify that the email address you entered is correct. If correct, check your "Junk" or "Promotions" folders for the OTP email. If you still don’t receive it, you can contact GET Crew App Support via the "Chat with us" feature for assistance.

"Recheck the phone number you entered. Make sure you do not include the country code as part of the number itself.

"Ensure you are uploading the correct file format (PDF or DOC).

Please contact your Site Manager or Desk Engineer immediately as your first point of contact. Support will be provided based on your situation.

Contact your Site Manager or Desk Engineer to arrange PCR tests when arriving or leaving the assigned country. They will guide you with the latest health guidelines and provide necessary support.

"Rotation refers to the cycle of working days (On Hitch) and rest days (Off Hitch) as defined in your contract with GET. You are expected to work for a certain number of days and then take time off, depending on what’s agreed in your contract and the needs of the business.

"1. During your hitch, if you work beyond your normal rotation, inform the Desk Engineer or HR Advisor immediately before traveling to your home country.

Yes, but only for medical emergencies. You must notify the Desk Engineer or HR Advisor immediately and provide official documentation to substantiate your case.

Please complete the expense sheet and send it along with all relevant invoices to expenses@getglobalgroup.com at the end of each month.

If you are experiencing issues with OTP verification or missing data, please ensure you have a stable internet connection. If the problem continues, reach out for support through the “Chat with us” feature in the GET Crew App.

If the email link is not working, check your internet connection and try again. If the issue persists, access the Consent Form directly via the left menu in the GET Crew App.

Ensure your login credentials are correct and your internet connection is stable. If you continue to experience login problems, contact support through the “Chat with us” feature in the GET Crew App for assistance.

If your account is inactivated, please contact support through the "Chat with us" feature in the GET Crew App to understand the reason and get assistance with reactivating your account.

If you have forgotten your password or are experiencing issues with its validity, use the "Forgot Password" option on the login page to reset it.

A 404 Error may occur due to temporary issues. Please try again after some time. You may also try reloading the app or clearing the app cache. If the problem continues, contact support via the "Chat with us" feature.

Ensure that the email address entered is correct. If you still can't log in, you can connect from GET CREW App from Support through "Chat with us". for assistance.

If your account is blocked, please you can connect from GET CREW App from Support through "Chat with us" for assistance in unblocking your account.

If you're not receiving OTPs on your email, check your spam folder. If the issue persists, you can connect from GET CREW App from Support through "Chat with us". for assistance.

Ensure that you're entering the OTP correctly. If the problem persists, request a new OTP. If you are still not able to validate the OTP, please you can connect from GET CREW App from Support through "Chat with us" for assistance

If your account is inactivated, please contact GET Crew App Support through the "Chat with us" feature for clarification and assistance.

Double-check your login credentials and ensure you have a stable internet connection. If problems continue, try resetting your password or

Your account may be locked due to multiple failed login attempts. Don’t worry! Just go to the GET CREW App, tap on Support, and select “Chat with us” for help unlocking your account.

First, double-check that your login details are correct. If you're still unable to log in, open the GET CREW App, go to Support, and click on “Chat with us” for assistance.

Please double-check the email address you entered — make sure there are no typos or extra spaces. If the issue continues, open the GET CREW App, go to Support, and tap on "Chat with us" for help.

First, check your mobile network connection and try again. If you still don’t receive the OTP, connect with our Support team through "Chat with us" in the GET CREW App for assistance.

If your email is flagged as a duplicate, don’t worry — our team can help. Just go to Support in the GET CREW App and click "Chat with us" to get it resolved and regain access to your account.

Make sure you’re using the correct registered email. If the issue continues, please go to Support in the GET CREW App and select "Chat with us" for help.

You need to submit your timesheet through the GET Crew App at the end of each working month, or before leaving for your days off. If you need help, you can also check with your Site Manager for guidance on the process.

Please inform your Site Manager right away. You can also reach out via “Chat with us” in the GET Crew App Support section. If needed, you can email your timesheet (in the required format) to timesheets@getglobalgroup.com

"If you're not submitting your timesheet through the GET Crew App, you’ll need three signatures on the physical timesheet:

Your payslip is usually emailed to you by the 10th of each month. If you don’t receive it by then, please contact your HR representative.

No, you must use your registered primary email to access timesheets on the GET Crew App. If you're having trouble logging in, go to Support in the app and tap “Chat with us” for help.

No worries! Just click on “Forgot Password” on the login screen. You’ll get an OTP on your registered email. Once you reset your password, you can log in and access the timesheet as usual.

"Yes, it's recommended to fill in your timesheet daily, as the GET Admin Team reviews it regularly in the background.

If you've already submitted your timesheet but missed filling in some days, please contact Crew App Support immediately via “Chat with us” and request them to reject your timesheet. This will allow you to edit and resubmit it correctly.

Timesheets must be submitted monthly. So, if your hitch spans over three months, you’ll need to submit three separate timesheets — one for each month.

No, timesheets should be submitted either at the end of each month or at the end of your hitch, whichever comes first.

"No problem! The GET Crew App stores your timesheet data locally, even if you don’t have internet.

"Once you tap “Send to GET”, your timesheet is locked and can’t be edited directly.

"Yes! You can edit, update, add, or delete any timesheet entries until you press “Send to GET.”

You can view your timesheet status anytime in the GET Crew App — it appears just below your hitch details.

Yes, you can still access your previously submitted or rejected timesheet using the Preview button in the app.

Submitting your timesheet on time is important to avoid delays in payment. If you expect any issues, please notify the GET Team in advance so alternative arrangements can be made.

No, timesheets can only be submitted through the GET Crew App on Android and iOS mobile devices.

Timesheet approvals usually take 5 to 7 days, depending on your approving authority. A GET representative will follow up after you’ve submitted it through the app.

If you see an “Access Denied” error, please connect to Support via “Chat with us” in the GET Crew App for quick assistance.

After pressing Sync, wait a few minutes for the data to load. If it still doesn’t appear, go to the GET Crew App, open Support, and tap "Chat with us" — our team will help you out.

"Please make sure you’ve:

Please make sure you're logging in with your registered email. If the issue continues, go to Support in the GET Crew App and select “Chat with us” for assistance.

Try tapping Sync and wait a few minutes. If the hitch data still doesn't appear, please connect with us through “Chat with us” in the GET Crew App Support section.

Double-check that you’re logging in with your correct registered email. If it still doesn’t work, please reach out via “Chat with us” in the GET Crew App.

This error means your login access may need to be updated. Please connect with Support through “Chat with us” in the GET Crew App for help.

It means the entry you’re trying to save is already present in the system. If you're unsure, please contact our Support team via “Chat with us” in the GET Crew App for help verifying or correcting the record.

Please make sure you’re logged in with your registered email ID. If the issue still persists, go to Support in the GET Crew App and tap “Chat with us” for assistance.

If you see this error, your access may need to be reset. Please connect with our team through “Chat with us” in the GET Crew App for resolution.

If your hitch is not updated properly, please contact your Crew Manager immediately so they can correct it for you.

Don’t worry! The GET Crew App works offline. You can mark your attendance anytime — it will automatically sync once your device reconnects to the internet.

A visa is an official document issued by a foreign country that allows you to enter and stay there for a specific period. It outlines the purpose and conditions of your visit.

That depends on the client’s requirements. You may be issued either a business visit visa or a work/residency visa.

GET takes care of arranging your visa. Your deployment manager will guide you through the entire process.

Yes! We work with local visa partners in each country. Your deployment manager will share all the details and guide you accordingly.

"You’ll typically need the following:

The visa process usually takes 2 to 12 weeks, depending on the visa type and your specific circumstances.

GET’s visa partners will assist you. Just share your documents and confirm your availability for biometric appointments at the Visa Facilitation Services (VFS) center.

After your visa is issued, GET’s visa partner will send your documents by courier. You can coordinate with them for tracking and delivery.

If your visa is rejected, GET will reapply and explain the reason. In some cases, alternative options like applying via a third country may be considered.

"Work Visa: Usually valid for 1–2 years, renewable, and allows multiple entries.

You can request assistance for dependent/family visas by contacting your deployment manager.

Visa violations can lead to fines, deportation, or future travel restrictions — both for you and the company.

Business visas typically allow a 90-day stay. For extensions or exit/re-entry options, check with your crew manager for next steps.

After your ticket is issued, coordinate with your crew manager. For Saudi Exit & Re-entry permits, make sure to notify them at least 48–72 hours in advance.